RIM Fixes Outage, Apologizes to Customers

Research In Motion has resolved the problem that caused a service outage in parts of Europe and Africa today. CEO Thorsten Heins issued a statement apologizing for the service interruption. "The BlackBerry service is now fully restored and I can report that no data or messages were lost," he said. "Up to 6% of our user base may have been impacted. Preliminary analysis suggests that those customers may have experienced a maximum delay of 3 hours in the delivery and reception of their messages. We are conducting a full technical analysis of this quality of service issue and will report as soon as it concludes." This service interruption lasted only several hours and was limited to Europe and Africa, unlike a worldwide outage that took place in October 2011 that lasted for several days.

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